Frequently asked questions

What is the difference between a Dietitian and a Nutritionist?

Dietitians are the only nutrition professionals to be regulated by law, and are governed by an ethical code to ensure that they always work to the highest standard. In contrast, the term "nutritionist" is less strictly defined and can be used by individuals without formal training or accreditation. For further insights into the roles and qualifications of these professionals, you can explore resources like the British Dietetic Association's website. https://www.bda.uk.com/about-dietetics/what-is-dietitian/dietitian-or-nutritionist.html

What can I expect from my appointment?

During your appointment with Rachel, she will thoroughly delve into your medical history to understand your health concerns better. After gathering this essential information, she will suggest practical and achievable adjustments to your diet and lifestyle aimed at helping you reach your personal health goals. Following the appointment, a detailed summary will be emailed to you, which will include an overview of the consultation, your personalised action plan, and any additional resources Rachel believes would be beneficial. If a healthcare professional referred you, you may also receive a copy of Rachel's clinic letter.

How much does it cost?

The cost of a consultation can differ based on both location and duration. For instance, an initial 1-hour consultation at a clinic is priced at £115.50. If you're considering multiple appointments, you can take advantage of discounts by booking four or more sessions simultaneously. However, it is important to note that refunds are not offered for any appointments, so planning ahead and committing to the number of sessions you need is essential to make the most of these savings. Being informed about the pricing structure will help you understand what to expect when seeking professional consultations.

Why can't I use my health insurance?

Rachel has decided to discontinue her collaborations with health insurers due to ongoing conflicts with their fee schedules, which frequently do not align with her operational costs. The lack of protection against late cancellations and no-shows is particularly burdensome for a small business. Moreover, the considerable administrative overhead involved in attempting to recoup costs from insurers has become unsustainable for her practice. Rachel aims to focus on providing quality care to her clients without the strain of navigating complex insurer relationships. This decision reflects her commitment to maintaining a sustainable business model that prioritises both her needs and those of her patients.

Why do I need to pay in advance?

Paying in advance is crucial for small businesses like Rachel's, as it helps mitigate the financial repercussions of late cancellations and no-shows. To ensure the stability of her practice, Rachel has implemented a policy where patients must pay to secure their appointments. Once an invoice is issued, appointments are held for 24 hours, providing a window for payment to be completed via bank transfer. This approach not only protects Rachel's business but also encourages commitment from patients, helping to maintain a reliable schedule. Furthermore, once the payment is made, the appointment is subject to Rachel's cancellation policy, fostering a mutual understanding of responsibility between her and her clients. By adhering to this policy, both Rachel and her patients can enjoy a more secure and efficient booking experience.